We are Convenience Technology Vision Group (CTVG), a group of invited leaders of the convenience industry who have volunteered our time to help our fellow retailers, solution providers and product suppliers. The only reason we gather is to discuss, debate and share our experiences and ideas. Each of us is offering our personal opinions. We are not looking for “group think” — we are promoting problem solving and looking to the future. We make our conversations available to everyone in the industry through CTVG Vision Reports. These reports will help you better understand current challenges, solutions, and opportunities while giving you access to different opinions and perspectives, regardless of the size of your business. Convenience Technology Vision Group is part of the Vision Group Network, whose mission is to gather the best minds in the industry, put them in a virtual room, and let the ideas and opinions develop This CTVG Vision Report is comprised of multiple parts: CTVG Views is a summary of the conversation with additional resources. The full meeting transcript and the presentation recording and slides are online and searchable by topics. We include the full transcript so that you can be in the room with us, rather than only having access to selected quotes and paraphrasing.
The main topics in this CTVG Vision Report:
The Role of Loyalty in the Customer Experience • Social Media Strategies: Storytelling, Influence, and Balance • Gamification is Winning • Technology Integration and Implementation Challenges • Measurement, KPIs, and Defining Success • AI, Data, and the Future
VGN Academic Partnerships
Lightning Round: Digital Identity Update
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